I recently received the iPod touch as a gift, and within one week the screen had already cracked in three different places stemming from one point. I had not dropped the iPod or done anything else to it that could have caused this damage. It was simply sitting in my purse throughout the day. When I went in to the apple store to have it looked at, I was informed the only option would be to replace the iPod for $150. This, to me, is a ridiculous price for a product malfunction. I have to say I am extremely disappointed with this product and I am unable to comprehend Apple’s poor warranty. The design of the front piece on the iPod touch is too fragile if it cannot withstand normal, daily use and conditions. I consider this a product defect. And of course, product defects should be covered by the warranty. For a product costing $300, I expected better quality and service and cheaper repairs. I am surprised by Apple’s unwillingness to replace or repair the iPod for free or a low price. After all, I only had the thing for one week! In the past, I have always had good experiences with Apple, especially when it comes to replacing and repairing damaged products. However, this time I walked away rethinking my image of this company. I am thoroughly unimpressed.
